This article discusses the newly added Live Chat feature for Bamboo Health Support.
Sections in this article:
- Live Chat Support Hours
- How do I start a chat?
- Can I continue the conversation later?
- My Requests View
- Conversation View
The Bamboo Health Support team is working hard to make getting help easier than ever. Your TN Data Collection support experience will now offer the opportunity to get help in real-time.
Live Chat Support Hours
| Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|
9:30AM-8:00PM |
9:00AM-8:00PM | 9:00AM-8:00PM | 9:00AM-8:00PM | 9:30AM-8:00PM | 9:00AM-5:00PM | 3:00PM-7:00PM |
How do I start a chat?
Chatting with an agent will require a TN Data Collection Zendesk account. If you do not have an account, please click SIGN IN at the top of the screen. You will see an option to create an account. Once you have created an account, follow these steps to get immediate help.
-
To start a chat, locate the Chat widget in the bottom right-corner of the screen.
-
The chat pop-up will expand and VERDI, our Virtual Electronic Receptionist for Dispensation Issues, will collect your basic contact information and transfer you to an agent.
- You can continue to browse around the TN Data Collection Support Center. VERDI's chat pop-up will appear on every page within tennesseedatacollection.zendesk.com. Once you leave the help center for any reason, VERDI will be unable to follow you. An example of when you could leave this domain would be when you are submitting a ticket, or viewing your requests page. These actions will route you to the main bamboohealth.zendesk.com domain.
If you are unable to see the conversation in your "My Activities" view, please check the URL and ensure that you see bamboohealth.zendesk.com in the URL.
Performing a right click on the My Activities option, and selecting open in a new tab will allow you to work with an agent while you view your requests.
Can I continue the conversation later?
If you are short on time, we can send you a notification to the email associated with your Bamboo Health Zendesk Support account when we have more information! Clicking on the provided link will take you directly to the Conversation view.
You will also be able to continue the conversation from the My Activities page. You can get to the My Activities page by clicking on your name at the top-right corner of the screen and selecting "My Activities"
My Requests View
Here, you will see the conversation listed among any other requests you have submitted. CC'ed individuals will see the conversation listed under "Requests I'm CC'ed on".
Conversation View
The Conversation view will show you a transcript of the conversation and any additional comments added by agents or cc'ed individuals. You can directly respond from here, and even mark your own issues as solved.
